See Frequently Asked Questions

  • To which countries do you ship vehicles?
    We ship to all countries worldwide. Our logistics network is designed to handle international exports to any major port, ensuring that no matter where you are located, we can deliver your vehicle to you.
  • Where are the vehicles shipped from?
    All of our vehicles are shipped directly from South Korea. As a premier hub for high-quality automotive exports, our South Korean facility ensures that every car is handled with the highest standards of logistics and care before departure.
  • Do you guarantee the safe arrival of the vehicle?
    Yes, absolutely. Every shipment is covered by comprehensive marine insurance, and we provide a structural integrity guarantee. From the moment the car is loaded onto the vessel until it reaches your destination port, we take full responsibility for its safety.
  • How can I track the status of my shipment?
    Once your vehicle is on its way, we provide you with a unique tracking number and the name of the shipping vessel. You can monitor the real-time progress of your car across the ocean through our integrated tracking system on valocar.net.
  • How long does the shipping process usually take?
    Shipping times vary depending on your location. Generally, it takes between 1 to 2 months. Once your order is confirmed and the vessel is booked, we will provide you with an estimated time of arrival (ETA) for your specific port.
  • Are the vehicles inspected before shipping?
    Yes. Every car undergoes a final export inspection in South Korea to ensure that its condition matches the listing perfectly. We provide a detailed inspection report and high-resolution photos of the loading process for your records.